MyDictation Home Page | Frequently Asked Questions
Frequently Asked Questions
- Using the site
- How do I log in?
If you are not logged in, you may use the login name and password fields at the top of the screen.
The login name is NOT the user name entered (if you have added a user), it is the account login selected when opening your account. - How do I add a new user?
Log into your account (if you are the account administrator) and select the 'Users' button on the right side of the screen.
Select the 'Add new user' link at the bottom of the list of users.
Complete the necessary fields and hit the green 'ADD' button. - How many users can be on my account?
Unlimited.
After the 30 day trial period, your account will be billed for every user enabled for uploading via a mobile device.
Transcriptionists may be added for no charge. - What do the different 'user types' mean?
The 'Account Owner' user type is able to maintain every aspect of the account. They are also able to upload recordings from their mobile device.
The 'Mobile device user' is able to upload recordings from their mobile device. A monthly charge will be incurred for each of these users.
The 'Transcriptionist' is able to download recordings and upload completed transcriptions. No charge is incurred for transcriptionists. - What about HIPAA compliance?
The responsibility for HIPAA compliance lies with the account owners.
Mydictation provides a means of securely (using SSL) transmitting files to provide a HIPAA compliant transport mechanism.
The Mydictation site is protected via user name and passwords, assigned and maintained by the individual account owners.
Please refer to the Mydictation terms of use for a HIPAA required business associate agreement, or click here to read the agreement separate from the terms of use. - How do I receive technical support?
If you find the need for technical support, please use the pertinent email address on the contact page.
We do not currently offer telephone support for this product, we will respond to emails in a timely fashion. - I got a new phone, now it doesn't work. How do I fix this.
Log into your account and select the 'reset device' link on the line respective to the person with the new phone. The next time they upload, the UDID for the new phone will be updated. - How do I find the UDID of my phone?
Click here to go to Apple support. The answer is regarding iPad, iPhone is the same. - File Management
- How long does MyDictation.com store my files?
Files uploaded to MyDictation.com are saved for 60 days.
When files are within five days of being removed from the site, they are highlighted on the dictation batch list. - Do you limit how many files I may have at one time?
Currently, MyDictation.com does not limit the number or total size of files uploaded and saved.
We do reserve the right to modify this policy. If we change this policy, the account administrator(s) will be notified via email. - What types of files may be uploaded?
Currently, transcriptionists may upload MS Word documents (DOC,DOCX), HTML documents (HTM,HTML), Adobe Acrobat documents (PDF), Text documents (TXT), and Archive documents (ZIP).
- Billing
- How do I change my billing information?
If you are an 'Account owner', log in and select the 'My Account' button on the right side of the screen. - Who is ZipChart and why are they charging my card?
ZipChart, Inc. is the parent company9 of Mydictation, your monthly charges may appear on your statement as being billed by ZipChart, Inc. - Why was there a charge from ZipChart on my credit card that was immediately voided?
As a security and privacy measure, we do not store your credit card number. So, in order to verify your account and set up the monthly billing schedule (for after the 30 day FREE trial period), we post a small $1 charge to your credit card which is then immediately voided after your card information is verified. In this fashion, the credit card company will be storing your credit card information and the monthly billing schedule. - If I add another mobile device user, do they get a 30 day free trial?
No, the 30 day trial period is valid for the first user on the account only. - How do I cancel my account?
Assuming you are the account administrator, log in to your account, click the 'My Account' button on the left side of the screen, then click the 'Please cancel my account' link at the bottom of the page. Billing for your account will cease immediately.
- How do I change my billing information?
